Refund Policy

At Asala, we take pride in curating meaningful events that celebrate cultural heritage and bring communities together. We understand that sometimes plans change, and we want to be as fair and transparent as possible regarding refunds.

Event Ticket Refunds

All ticket sales for Asala events are final. We do not offer refunds once a ticket has been purchased. However, we understand that unforeseen circumstances may arise. If you are unable to attend an event, you are welcome to transfer your ticket to someone else. Simply notify us at asalasocal@gmail.com with the new attendee’s name and contact details at least 48 hours before the event.

Event Cancellations or Rescheduling

In the rare case that an event is canceled by Asala, we will issue a full refund to the original payment method within 10 business days. If an event is rescheduled, your ticket will remain valid for the new date. If you cannot attend on the rescheduled date, you may request a refund within 5 business days of the new date announcement.

Damages or Issues

If there is an issue with your ticket purchase, such as a duplicate charge or an error in processing, please contact us immediately at asalasocal@gmail.com. We will evaluate the situation and work to resolve it as quickly as possible.

Exceptions

Please note that refunds are not available for last-minute cancellations, no-shows, or dissatisfaction with an event experience. Our events are carefully planned, and funds are allocated in advance to ensure an exceptional experience for all attendees.

Contact Us

If you have any questions regarding our refund policy, please reach out to us at asalasocal@gmail.com. We are always happy to assist you in any way we can.

Thank you for supporting Asala and for being part of our journey in preserving and celebrating cultural heritage.